After Amazon automated its vendor managers’ forecasting, purchasing, and negotiation tasks, I expected to find them sullen. The narrative typically dives into mass unemployment, the end of work and end times. So I was a bit surprised when they instead seemed matter-of-fact about what happened, unworried about what this new wave of AI portends.
“When we heard ordering was going to be automated by algorithms, on the one hand, it’s like, ‘OK, what’s happening to my job?’” said Elaine Kwon, a former Amazon vendor manager. “On the other hand you’re also not surprised, you’re like, ‘OK, as a business this makes sense, and this is in line with what a tech company should be trying to do.’”