It’s not just old people who think Snapchat is confusing.
Snap CEO Evan Spiegel said as much in a prepared statement on Tuesday, after the company posted underwhelming third quarter earnings.
“One thing that we have heard over the years is that Snapchat is difficult to understand or hard to use, and our team has been working on responding to this feedback,” said Spiegel in the statement. “As a result, we are currently redesigning our application to make it easier to use.”
Spiegel added the facelift will make it easier for Snapchatters to discover content on the app.
Snapchat has been a favorite of Gen Z users, but its user growth left much to be desired for the third quarter in a row. The Venice, CA.-based company added only 4.5 million daily active users in the third quarter — a 3 percent quarter-over-quarter increase.
Snapchat now has 178 million DAUs — trailing the 300 million its chief rival, Instagram Stories, boasts. At the same time, the company failed to meet Wall Street’s expectations for sales. Snap pulled in $207.9 million in revenue, falling short of analyst estimates by nearly $30 million.
Shares of Snap were down 16 percent in after-hours trading on Tuesday.