Netflix and Verizon recently got into a public spat when the TV/movie streaming service posted a message blaming the telecom company for its slow loading times. The message was seen by Verizon customers, galvanized consumer groups and net neutrality advocates and has now inspired the FCC to investigate the deals between ISPs and content providers like Netflix, which has been forced to pay extra to deliver its services to users.
FCC Chairman Tom Wheeler sent out a note on Friday detailing the commission’s first steps and, of course, devotion to helping consumers.
Also read:ย Verizon Demands Netflix Stop Blaming It for Video Streaming Problems
“We don’t know the answers and we are not suggesting that any company is at fault,” Wheeler wrote in a memo.