If you had issues trying to watch Disney+, you’re not the only one.
Disney’s new streaming service ran into tech issues for many customers soon after launching early on Tuesday morning, delaying their ability to watch their favorite shows and movies after months of anticipation. Eager customers shared several different error messages on Twitter, with some users being met with an “unable to connect” alert. Others were greeted with: “Error. Sorry something went wrong. Please try again later.” And that was for the customers that were lucky enough to even get on Disney+, with some saying they ran into tech issues just trying to sign up.
“The consumer demand for Disney+ has exceeded our highest expectations. While we are pleased by this incredible response, we are aware of the current user issues and are working to swiftly resolve them,” a Disney spokesperson told TheWrap on Tuesday morning. “We appreciate your patience.”
Here’s a quick look at some of the complaints Disney+ customers had:
@disneyplus @Disney in Puerto Rico I am getting an error 42 and 39 on my Xbox when trying to play a movie. Suddenly I was able to play one. On my iPad I get a “Disney+ is unavailable at yout location” and can’t play a thing. Do you know what’s going on? pic.twitter.com/N4EYGFuuA9
— Daniel (@danidiazphoto) November 12, 2019
I see a lot of you are having problems with #DisneyPlus and I am too but you guys say it says error but mine just says this. #Disney pic.twitter.com/MUBMJNR9sg
— Disneyfreak309 (@disneyfreak309) November 12, 2019
@disneyplus @Disney Just like your parks, you weren't ready for the traffic. Main menu doesn't load, have to manually search. No option to play Mandalorian, most other things give an error 41. Wtf #DisneyPlus , wtf 😔 pic.twitter.com/9TN88Xvljd
— JDO505 (@JDO505) November 12, 2019
I’ve been trying to buy Disney Plus since last night and it keeps saying there’s an error and I might go nuts pic.twitter.com/NMWobSqEO9
— Lex Luthor (@ALRule) November 12, 2019
OMG you guys, this new streaming service is so amazing! I’m really glad I have symmetric fibre broadband and a gigabit LAN so that I can see these error messages in thrilling 4K… 🙄 #Disney #DisneyPlus #DisneyPlusCountdown #TheMandalorian #FAIL pic.twitter.com/3Fc67AKU1M
— Drew Wallner (@trackofalljades) November 12, 2019
The tech issues left Disney fans waiting just a little bit longer to explore the service’s catalog, which includes an array of classic Disney content, “Star Wars,” and new TV series. On the positive side, Disney did at least feature some of its more popular characters in its error messages.
Downdetector.com, a site dedicated to tracking tech issues, reported nearly 8,400 streaming and log-in problems at 6 a.m. PT.
Disney+, which has been years in the making at the Mouse House, costs $6.99 per month or $69.99 per year. Customers also have the option of bundling it with ESPN+and Hulu for $12.99 per month. You can check out a comprehensive roundup of all the shows and movies hitting the service here.
Jennifer Maas contributed to this report.